| Q: | What are component level repairs ? |
| A: | Component repairs are made to the motherboard of your laptop. We make component level repairs whenever possible, because this is a less expensive option for our customers, who generally prefer not to replace the motherboard and other costly parts. Keep in mind that we offer 24 hour component repairs, and when you have a labor pass warranty, you pay only for the parts! |
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| Q: | Do you offer a guarantee that you can fix my laptop ? |
| A: | Our technicians are industry leaders, and are specially trained to repair all makes and models of laptops. But, there are going to be situations where we are unable to repair a laptop. This is why we offer a complete FREE evaluation and diagnosis of all problems as reported prior to beginning ANY repairs. |
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| Q: | How can I help to expedite the repair of my laptop ? |
| A: | - Be as specific as possible when creating a service request. Include as much information as possible so that our technicians know where to begin with the evaluation of your laptop.
- Make sure that you are providing us with the best possible contact information, so that we are able to contact you in the event of a problem or to give you the results of our evaluation.
- Enter the correct payment information when paying online.
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| Q: | How long will it take for my laptop to be returned to me ? |
| A: | We will repair your laptop within 24 hours. Some delays are possible due to the parts availability. |
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| Q: | Will I see a quote prior to repairs being made ? |
| A: | Absolutely! We offer free estimates and complete quotes for all repairs. We NEVER make repairs until we receive permission from you! Within few hours of when your laptop arrives, a service technician will call you to discuss our findings, and to give you a complete estimate of the charges. |
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| Q: | Why should I select 800 Tech over other repair centers ? |
| A: | Our technicians are factory trained industry-leading repair technicians with many years of experience. We specialize in laptop repair and data recovery. Our data recovery is done in a highly advanced cleanroom environment, and our technicians are vigilant about avoiding static, dirt and other objects which could inhibit the ability to repair your laptop. While we may not be able to repair every laptop, we can definitely help you to determine when your laptop has experienced a major problem and when it might just be time to buy new. |
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| Q: | Is there a difference between laptop and notebooks ? |
| A: | Honestly, today the two terms are almost identical. However, older models of notebooks tend to be much smaller and lighter than laptops. |
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| Q: | My battery will not charge, should I just get a replacement ? |
| A: | The answer to this question is – it depends. If your battery will not charge, but your laptop will run on AC power, then yes you need to replace the battery. You can order one through your manufacturer. If your laptop battery will not charge and the AC power adapter is not keeping your laptop up and running the problem is more than likely a bad power jack. We offer the best power jack replacement program in the industry! |
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| Q: | What types of repairs can 800 Tech handle ? |
| A: | We are prepared to offer component level motherboard repairs, screen repairs, power jack replacements and many more problems commonly faced with laptop computers. We offer the broadest menu of repair options, and our labor pass warranty is available to all of our customers – making it more economical to use our services than any other repair center. We will always make a complete evaluation of your laptop before beginning repairs, so that you know ahead of time if we CAN repair your laptop and what it will cost you to have the repairs completed. |
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| Q: | What type of warranty do you offer on repairs ? |
| A: | 800 Tech laptop repair services come with a six month warranty. You may extend this coverage to one year for only $29.99. |
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